Tips to build up a better relationship with your patients

The type of output and customer satisfaction depends on your input. Suzi is my colleague from last four years. In these four years, I noticed that Suzi always suggests the name of a lady doctor to other ladies in the office. I thought that lady doctors must be her relative. One day I was suffering from bad stomach pain and Suzi suggested me the name of the same lady doctor. I couldn’t stop myself from asking Suzi that what is her relation with that lady doctor. Suzi replied with a smile that this is a relation of the best doctor and a satisfied patient. I asked for the address and went to meet the doctor. I returned with the answer to the question in my mind. Now I understand why Suzi always recommends the name of that lady doctor. From entry to exit, there were numerous things which were really impressive. If any hospital or health care center do the same to attend their patients than they don’t need to spend their money on expensive advertising methods and other promotional activities.


Below are those tips which can magically support you in building better relationship with your patients and getting positive word of mouth publicity:
  • Caring, soft-spoken, and mannered staff
  • Punctuality of doctors and staff
  • Emergency for 24 hours with the availability of experienced doctors
  • Fast, short, and easy treatment, billing and diagnose related procedures
  • Entertaining waiting areas with comfortable seating arrangements. Now hospital furniture suppliers are supplying technically very high-quality furniture to sort out the comfort related issues. You can invest in them to ensure comfort of the patients while they are waiting for the doctor.
  • Preference for patient’s relaxation is very important. Your beds should be adjustable to fulfill the requirement of a patient and also the attendant with patients. Overbed table manufacturers have thought about the need of the patient, hospital staff and attendant with the patient. Overbed tables can make it easy to look after the patient. And also, it is very convenient for the staff to remove those tables after use.
  • Proper lightings, smooth and non-slippery surface along with the clean and hygienic environment makes your hospital complete.
  • Near exit point place a suggestion and feedback box to understand what your patients expect from you and what exactly they felt about your services.

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